This policy explains how return and refund requests are handled for purchases made through Marek Moda. Please review the information below before submitting a return request.
Return Eligibility
- Return Request Period: Within 30 days of delivery
- Contact Email: support@marekmoda.com
- Required Information: Your order number and a brief description of the reason for your request
Requesting a Return
Please contact our customer support team before returning any item. Once your request has been reviewed, you will receive instructions for completing the return.
Return instructions may vary depending on the product being returned.
Return Condition
Items should be returned in the same condition in which they were received.
- The item must not show signs of use.
- Original packaging should be included whenever possible.
- Any tags or labels should remain attached, if applicable.
- All accessories and components originally included with the item should be returned.
Return Review
Once your return arrives, it will be inspected and compared with the details provided in your request. After the review is complete, we will determine the appropriate next step and notify you of the outcome.
Refunds
If your refund is approved, the amount will be issued to the original payment method used for the purchase.
Financial institutions process refunds at different speeds. In most cases, the refunded amount is reflected within 7 business days after the refund has been processed.
Exchanges
If you would prefer to receive a replacement item instead of a refund, please contact us before sending your order back.
Replacement requests are subject to product availability at the time your request is reviewed.
Return Shipping Costs
Customers are responsible for the cost of returning approved items.
Marek Moda does not charge restocking fees or additional processing fees for approved returns.
Order Changes or Cancellation
If you need to change your shipping details or request an order cancellation, please contact us as soon as possible.
Once an order has entered the packing or shipping stage, modifications or cancellations may no longer be possible.
Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, please contact us with the following information:
- Your order number.
- A brief explanation of the issue.
- Photos of the item and its packaging, if available.
After reviewing your request, our support team will provide the available next steps and work with you to resolve the issue.
Additional Information
These policies were written in accordance with our Terms of Service, where you can also find more information about using our website.